DELIVERY/ SHIPPING POLICY

How can I get free shipping?

  • At our website we provide Free Shipping within UAE for orders that are higher than 500 AED

 

How does same-day delivery and next-day delivery work?

  • Depending on the time of placing your order and the shipping plan, you decide. The plans are listed as follows:

  • Elite- Plan: One to Two Days Delivery with a cost of 45 AED

  • Gold- Plan: 2 to 4 Days Delivery with a cost of 35 AED

  • Normal Plan: more than 4 Days Delivery  with a cost of 30 AED

  • All of the plans are subjected to orders that are placed before 8:00 PM UAE local Time

 

How can I cancel my order?

  • Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed. For any issues or enquiries Simply drop us email at deemtrend@outlook.com or WhatsApp us at +971544994690

 

How can I track my order?

  • Once you place your order, we will notify you through your registered email. Upon shipping, aniother shipping confirmation will be sent as well. For any issues or enquiries please drop us email at deemtrend@outlook.com or WhatsApp us at +971544994690

 

Which countries do you ship to?

  • We are mainly stationed in the United Arab Emirates. We use local shipping companies to fulfil the shipments in general. For GCC region, we use EMI post and reply on their prices for shipment. Always contact us at deemtrend@outlook.com or WhatsApp us at +971544994690 to confirm the prices and shipping updates for international shipments.

 

What is our return policy?

  • We accept returns dependent on type of productsupon receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another product and collect the previous at our cost. All of the evidences to be email at deemtrend@outlook.com or WhatsApp us at +971544994690

  • We don’t accept returns in general, however in some cases and only if the products had not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please email at deemtrend@outlook.com or WhatsApp us at +971544994690. Return shipping and handling will be on your cost, if accepted. 

 

Will I receive a confirmation phone call before delivery happens?

  • After receiving the shipping email confirmation, our customer service team will contact you on the registered phone number on your order to confirm location, date, time and payment arrangement. If the call is not picked after 2 attempts we will notify you on the registered email in our website. If no reply is received we will cancel the order from our end. We reserve the right to deduct handling costs for large orders.